Privacy Policy

Our customer’s privacy is important to us.

Because we may gather certain types of information about our customers, we want our customers to understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it. AppalachianFolk.com’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, AppalachianFolk.com’s policies and procedures are subject to change.

In the course of serving its customers, AppalachianFolk.com acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to AppalachianFolk.com by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by AppalachianFolk.com in the normal course of providing service. AppalachianFolk.com also uses cookies, which are small pieces of information that a website can store in a designated file on a user’s computer for various reasons. In addition, AppalachianFolk.com may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

AppalachianFolk.com will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of AppalachianFolk.com, its employees and other customers of AppalachianFolk.com’s services. To protect the loss, misuse, and alteration of information that is collected from customers, AppalachianFolk.com has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

AppalachianFolk.com may use customer information to provide its customers with system information or information about new or upgraded products.

Opt Out & Modifications

Customers may opt out of receiving notices of new or upgraded products from AppalachianFolk.com by following the instructions contained at the end of the notice. However, customers may not opt out of receiving information from AppalachianFolk.com which is essential for maintaining or updating customers’ accounts or system information.

If offered, customers may access and modify their personal information via their online personal control panel/account information page. Customers may access and modify their personal information by contacting the appropriate AppalachianFolk.com department.

Disclosure of customer information and communications

AppalachianFolk.com will not otherwise disclose its customers’ personal and account information unless AppalachianFolk.com has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of AppalachianFolk.com, AppalachianFolk.com’s customers, or others, or where AppalachianFolk.com has a good faith belief that the law requires such disclosure.

AppalachianFolk.com also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that AppalachianFolk.com stores or transmits for its customers. The circumstances under which AppalachianFolk.com will disclose such electronic customer communications are when:

1. It is necessary in order to provide service to the customer;

2. It is necessary to protect the legitimate interests of AppalachianFolk.com and its customers;

3. It is required to cooperate with interception orders, warrants, or other legal process that AppalachianFolk.com determines in its sole discretion to be valid and enforceable; and

4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by AppalachianFolk.com and appear to pertain to the commission of a crime.

AppalachianFolk.com disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. AppalachianFolk.com will, however, review, delete or block access to communications that may harm AppalachianFolk.com, its customers or third parties. The grounds on which AppalachianFolk.com may take such action include, but are not limited to, actual or potential violations of AppalachianFolk.com’s Acceptable Use Policy.